Privacy Policy
Effective date: 2026-02-04
This Privacy Policy explains how DeskLuxe GmbH processes personal data when you use our website and booking services. We operate from Germany and follow the EU General Data Protection Regulation (GDPR). If you have questions, contact us using the details in the Contact section below.
Who we are
DeskLuxe GmbH is the controller for personal data processed through this website when we determine the purposes and means of processing.
- Company
- DeskLuxe GmbH
- Address
- Friedrichstraße 88, 10117 Berlin, Germany
- [email protected]
- Phone
- +49 30 1234 5670
If you contact us at the privacy email, we use your message to respond and to keep an internal record of requests for compliance.
Data we collect
We collect only data needed to provide the site, support bookings, and keep the platform secure.
Information you provide
When you submit the contact form or request assisted booking, we may process your name, email address, phone number, and message content. If you provide booking details, we may also process your preferred date, time, duration, and selected space name.
Technical data
Our servers process basic technical data such as IP address, browser type, device information, and access timestamps for security, troubleshooting, and performance. We do not attempt to identify you from technical data alone.
Cookies and local storage
We store your cookie choice in your browser storage so the site can remember whether you accepted or rejected optional cookies. Essential cookies may be used to keep the site working and protect it from abuse.
How we use data
We process personal data only for specific purposes and rely on GDPR legal bases.
| Purpose | Data categories | Legal basis |
|---|---|---|
| Respond to support and partner inquiries | Name, email, phone, message | Legitimate interests; pre-contract steps |
| Provide booking assistance and confirmations | Contact details, booking preferences | Contract; pre-contract steps |
| Security, abuse prevention, and service integrity | IP address, device/browser metadata | Legitimate interests |
| Remember cookie preferences | Cookie choice state | Consent for optional cookies; legitimate interests for essential storage |
Where consent is required for optional cookies, you can refuse them without losing essential site functions.
Sharing and transfers
We do not sell personal data. We share data only when needed to provide services or comply with law.
Service providers
We may use trusted providers for hosting and email delivery. Providers are bound by data protection obligations and process data on our instructions where applicable.
Partner spaces
When you request an assisted booking for a specific venue, we may share the minimum necessary information with that venue to facilitate access and reservation handling, such as your name, booking time, and seat requirements.
International transfers
If we transfer personal data outside the European Economic Area, we will use appropriate safeguards such as adequacy decisions or Standard Contractual Clauses, and provide details upon request.
Retention and security
We keep data only as long as needed and use reasonable safeguards.
Retention
Contact messages are typically retained for up to 24 months to handle follow-up and compliance. Booking-related communications may be retained longer where required for accounting, dispute resolution, or legal obligations.
Security
We use access controls and encryption in transit where supported by our providers. No online service is risk-free, but we work to reduce risk and respond to incidents promptly.
Your rights
Under GDPR, you have rights regarding your personal data.
Right of access, rectification, and erasure Right to restriction and to object to processing based on legitimate interests Right to data portability where applicable Right to withdraw consent at any time for processing based on consent
To exercise your rights, contact [email protected]. You also have the right to lodge a complaint with your supervisory authority. In Berlin, this is the Berliner Beauftragte für Datenschutz und Informationsfreiheit.
Cookies in detail
We keep cookie usage minimal and non-intrusive.
Essential storage
Essential cookies or similar storage may be used to protect the site, remember basic preferences, and support navigation. These are required for the website to function reliably.
Optional cookies
Optional cookies, when enabled, may help us understand how the site is used so we can improve it. If we introduce optional analytics in the future, we will present a clear choice and update this policy.
You can change your choice by clearing your browser storage for this site and reloading the page, which will show the cookie prompt again.
Contact for privacy matters
For privacy requests, write to our privacy inbox. For general support, use the main support channel.